Get started with Internet Banking

Internet Banking allows you to conveniently manage your banking needs anytime, day or night.

You can now register for Internet Banking by completing our online form. Get started today.

What is Internet Banking?

Internet Banking is a service we offer that helps you manage your banking online.

By using Internet Banking you can make transfers, BPAY, look up transactions and statements anytime you wish.

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What is the Bank First App?

The Bank First App is an app you can download onto your smartphone that helps you manage your banking conveniently on your phone.

You can use your phone to access both Internet Banking and the Bank First App.

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Is there a difference?

Internet Banking and the Bank First App have key differences in what you can do on them and how to access them.

The Bank First App can only be used on your phone while Internet Banking can be used on your phone as well as on a laptop. You can also do different things with Internet Banking and the app.

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Here's what you can do yourself

	Bank First App	Internet Banking	Support
Change my account name	Yes	Yes	Video Guide
Change your transfer limit	No	Yes	Video Guide
Rename your accounts	Yes	Yes	Video Guide
Change your password	Yes	Yes	Video Guide
Update your contact details	Yes	Yes	Video Guide
Download your statement	No	Yes	Video Guide
Find your interest details	Yes	Yes	Video Guide
Find your BSB and account number	Yes	Yes	Video Guide
Going overseas? Let us know!	Yes	Yes	Video Guide
Report a lost, stolen or damaged card	Yes	No	Video Guide
Dispute a transaction on Bank First debit or credit card	Yes	No	FAQ
Change your card PIN	Yes	Yes	FAQ
Open and manage a Term Deposit	No	Yes	FAQ
Lock and unlock your cards	Yes	No	FAQ
Set up PayID	Yes	Yes	FAQ

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Frequently asked questions

It’s simple, just select ‘Register’ at the top of this page or feel free to visit one of our branches with photo identification.
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Even though you have a joint account, each account holder should have their own Internet Banking log in details.
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We have a range of security measures in place to protect you, including using encryption technology to ensure that your information is transmitted securely.
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Visit our Transfer money page.
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If you know your existing password:
1. Login to Internet Banking > select Settings > select Change Password.
2. To reset your password, you will be required to have SMS Security registered on your account.
3. Enter your existing and new password.
Please note: All passwords are case sensitive. Make sure that you enter carefully and correctly.
To register for SMS Security, please contact us.
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To reset your password, you will be required to have SMS Security registered on your account. Find out how to Register for SMS Security.
1. Go to our Internet Banking login page > click Forgot your password?
2. Enter your member number and date of birth.
3. Select Next > then click to get an SMS One Time Password.
4. Enter your SMS One Time Password and your new Internet Banking password.
5. Login to Internet Banking.
If you do not receive you SMS One Time Password please contact us.
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Yes, you can access Internet Banking from the Bank First website on your phone. Just click on the Login button in the top right corner. You can also use the Bank First App on your phone using the same login details as Internet Banking.
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You can find your Member Number in several ways:
- Your bank statements
- At the back of your Visa Debit Card
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If you have Internet Banking set up, all you need to do is download the app and login. Here is a video on how you can download the Bank First App.
Download on the App Store
Get in on Google Play

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Learn more about Internet Banking

Important Information

Before you use Internet Banking, you must view and accept the Internet Banking Terms and Conditions. You will be shown the Internet Banking Terms and Conditions the first time you log on. You can also view them on the Terms and Conditions page at any time.

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Get started with Internet Banking

Here's what you can do yourself

Frequently asked questions

How to change your Internet Banking password online

Learn how to download the Bank First App

Learn more about Internet Banking

What’s new in Internet Banking?What’s new in Internet Banking?

Getting started with Internet BankingGetting started with Internet Banking

Troubleshooting Internet BankingTroubleshooting Internet Banking

What can I do with Internet Banking?What can I do with Internet Banking?

How to change your Internet Banking password online

Learn how to download the Bank First App