How we protect your security

To ensure we provide you with a safe and secure Internet Banking service we have a number of security measures in place to protect you online.

Report a scam or fraud

If you think you’ve been the victim of fraud or a scam and are worried about your account security, we can help.

We regularly monitor online transactions and investigate for any anomalies to ensure that your online security is not compromised. Occasionally, this may involve us placing a suspicious transaction on hold for review or one of our staff members contacting you to verify a transaction.

We also provide 24/7 Visa Card & NPP transaction monitoring for additional security and protection. Outside of business hours we utilise the services of Orion, a Queensland based Financial Crimes Service. Orion is a registered trademark of Indue Limited - a provider of financial payment products and services for Mutuals.
Beware of scams and always remember to stop, check and protect. Bank First will never ask you to reveal passwords, one-time passwords or financial information.
To avoid any breach of Internet Banking security, access to your account will be locked after unsuccessful login attempts. If for any reason you have been locked out unintentionally, please contact us and we can remove the lockout for you.

To ensure we provide you with a safe and secure Internet Banking service we have a number of security measures in place to protect you online.

Report a scam or fraud

If you think you’ve been the victim of fraud or a scam and are worried about your account security, we can help.

We regularly monitor online transactions and investigate for any anomalies to ensure that your online security is not compromised. Occasionally, this may involve us placing a suspicious transaction on hold for review or one of our staff members contacting you to verify a transaction.

We also provide 24/7 Visa Card & NPP transaction monitoring for additional security and protection. Outside of business hours we utilise the services of Orion, a Queensland based Financial Crimes Service. Orion is a registered trademark of Indue Limited - a provider of financial payment products and services for Mutuals.
Beware of scams and always remember to stop, check and protect. Bank First will never ask you to reveal passwords, one-time passwords or financial information.
To avoid any breach of Internet Banking security, access to your account will be locked after unsuccessful login attempts. If for any reason you have been locked out unintentionally, please contact us and we can remove the lockout for you.

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