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Change your PIN

Both Internet Banking and the Bank First App provide you with the convenience of selecting a PIN via a secure channel anywhere/anytime.

Changing your PIN is now even easier

You can now select the PIN on your Bank First card via Internet Banking or mobile banking app as long as you have SMS One Time Password enabled. Both Internet Banking and mobile banking app provide you with the convenience of selecting a PIN via a secure channel anywhere/anytime. You won’t need to know your existing PIN to change it.

If you're not yet registered for internet banking, please contact us.

If you know what your current PIN is but are not registered for Internet Banking, you can change your PIN at the ATM located at our Hawthorn East Branch, 117 Camberwell Road, Hawthorn East, 3123.

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Manage your Card PIN

To select or change a PIN, please follow the steps:
- Login to Internet Banking.
- Select Settings.
- Select Card PINs.
- Select your card.
- Click on the keypad tool to select and confirm your PIN.
- Click Get SMS button and enter the one time password you receive via SMS.
- Click Select PIN button.
- You will receive confirmation of the PIN change pop up on screen.
Note, you can also select or change your PIN via Bank First App.
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You can now select the PIN on your Bank First card via Internet Banking or Mobile Banking App as long as you have SMS One Time Password enabled.
It provides you with the convenience of selecting a PIN via a secure channel anywhere/anytime. You won’t need to know your existing PIN to change it.

If you're not yet registered for internet banking, please contact us.
Learn more about how to change your PIN.
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You should keep your PIN a secret. You should avoid using a PIN that contains repeated characters (like 1111) or digits in sequence (like 1234), and you should not select numbers that are based on discoverable information e.g. a birthday, licence number, postcode or telephone number.

You can choose to have a PIN with more than 4 digits; however some countries and companies only accept 4 digit PIN numbers. If you have a longer PIN, some of your transactions may not be successful.
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No. You do not need to know your existing PIN to select a new one.
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Yes. We have a range of security measures in place to protect you. Find out more about how we protect you and how to protect yourself online.
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No. Changing your card PIN online is free of charge.
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You will not be able to receive a One Time Password when using an international mobile number. You may be able to receive SMS to an Australian number while overseas; check with your mobile phone provider to confirm availability and cost.

Otherwise, please contact us.
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Manage your cards online

Find out how you can manage your Bank First Visa Card, order a replacement or control how your card is used.

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Learn more

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