If you’re only just starting out on the digital journey, you will want to take the time to learn more about the evolution of banking and how we’ve arrived at banking online.
‘We’re thrilled you’re having a go at online banking.' Michelle Bagnall, CEO
It can be confusing. This video guide takes the ‘tech’ speak and transforms it into ‘clear’ speak.
A look at banking through the years and how we’ve arrived at online banking.
Sometimes you just need to get things done. Online banking will free up your time for the important things in life.
Want to get started with Internet Banking? It’s easy! We’ll show you how to log into Internet Banking, and how to do some of the more common banking tasks.
You can easily use PayTo to make payments. Follow this simple video guide to find your unique 9-digit account reference number.
Your bank statement is important to keep track of transactions, particularly at tax time. You can download your bank statements yourself, using Internet Banking.
You can find your interest earned/paid for relevant financial years on your Bank First App or via Internet Banking.
A step-by-step video guide to get you started with the Bank First App. Let’s get you mobile!
Where’s my card? The next time this happens, follow this video guide which shows you how to replace your card.
Follow our step-by-step video guide to change your password using Internet Banking or by using the Bank First App. It’s simple and it’s safe.
Before you head off on your travels, make sure you let us know. You can do this yourself, by logging into Internet Banking. Enjoy your trip!
Do you need to, or regularly, receive money from overseas? In this video guide we show you exactly what to do to make this as seamless as possible.
Do you have family or friends overseas you need to send money to? We take you step-by-step through the process to make it a simple and easy experience for you.
Make sure we have your correct details, including mobile number and email address, by using Internet Banking.
| Bank First App | Internet Banking | Support |
---|---|---|---|
Change your password | Yes | Yes | |
Update your contact details | Yes | Yes | |
Change your daily limit | No | Yes | |
Download your statement | No | Yes | |
Find your interest details | Yes | Yes | |
Going overseas? Let us know! | No | Yes | |
Report a lost, stolen or damaged card | Yes | No | |
Find your 9-digit account reference number | Yes | Yes | |
Dispute a transaction on Bank First debit or credit card | Yes | No | |
Change your card PIN | Yes | Yes | |
Open and manage a Term Deposit | No | Yes | |
Lock and unlock your cards | Yes | No | |
Set up PayID | Yes | Yes |
The information provided on this website does not take into account your objectives, financial situation or needs. Therefore, you should firstly consider the appropriateness of this information and refer to the Terms and Conditions or the relevant Product Disclosure Statement (PDS) before acquiring a product. These documents are available at our branches or by contacting us on 1300 654 822.