Lock your card immediately or put a temporary lock on it in the Bank First App. You can also lock your card while you look for it, which restricts all purchases and withdrawals.
After reporting a card lost or stolen via our Bank First App you have the option to re-order your card immediately.
Login to the Bank First App
Select Cards
Swipe to find your Card
Select Need help with your card?
Select ‘Lost your card’, ‘Card been stolen’ or ‘Damaged your card’ and follow the prompts.
Select if you would like a replacement card.
Your card will be stopped immediately.
Alternatively, you can call our customer service team for assistance on 1300 654 822.
Try locking your card while you look for it. If it’s found, you can simply unlock your card and continue using it.
Login to the Bank First App
Select Cards
Swipe to find your Card
Tap on Lock Card
A success message will appear confirming your card will be locked from all purchases and withdrawals.
This feature temporarily locks your card so no further transactions can occur while you are looking for your card.
To unlock your card, simply tap Unlock Card and a success message will appear confirming the card has been unlocked and you can make purchases and withdrawals.
A lost or stolen card can be stopped at anytime by going on to the Bank First App.
If you lose your card call 1300 654 822 (Australia) or +613 9834 8560 (overseas), or contact Visa Global Assistance.
Visa provides emergency assistance to all Visa cardholders 24 hours a day, 7 days a week.
Visa Global Assistance can arrange for an Emergency Cash advance of up to US$400 within 48 hours (higher amounts may take additional time). An emergency card can also be provided within 48 hours. (Please note PIN numbers are not provided with Emergency Cards and so cannot be used in ATMs or for any other PIN transactions). A fee of $150 for an Emergency Card is also applicable. (This fee is waived for Visa Platinum Credit Card holders, please refer to Terms and Conditions Part B - Fees and Charges).
If you have a Bank First card in your mobile wallet (Apple Wallet or Google Wallet) and your card is lost or stolen, you can continue to use your mobile wallet to transact. Once your new card has been activated, your mobile wallet will automatically update with your new digital card details.
Please refer to Terms and Conditions Part B: Fees and Charges
The information provided on this website does not take into account your objectives, financial situation or needs. Therefore, you should firstly consider the appropriateness of this information and refer to the Terms and Conditions or the relevant Product Disclosure Statement (PDS) before acquiring a product. These documents are available at our branches or by contacting us on 1300 654 822.
