Frequently asked questions

• How do I deposit my cash and cheques?

  The following options are available for cash and cheque deposits:

  Cash deposits

  • Using your Visa Debit Card at participating Australia Post offices.

  • If you don't have a Visa Debit Card, you can complete an application.

  • By visiting one of our branches at Hawthorn East or Moonee Ponds.

  You can also make deposits into your account electronically by using your BSB and account number.

  Cheque deposits

  From 1 October 2024, all cheques including international cheques will no longer be accepted in Bank First branches.

  • You can still deposit cheques at Bank@Post.

  Learn more about transitioning from cheques to alternative ways to pay.

• Why can’t I use my deposit book at CBA branches anymore?

  We understand that this is a significant change to our Members who have used encoded deposit slips at Commonwealth Bank branches over many years.

  Considering the challenges of the COVID-19 pandemic, we recognised there has been a change in the way we all bank.

  This means we have adapted to the changing environment and modernised our banking practices towards paperless, online and contactless methods of banking.

  These changes help us to focus on providing our Members with sustainable, efficient banking for your everyday needs.

• How do I send and receive money online?

  You can also send and receive funds via Internet Banking or our Bank First app. 
  
  You can make direct deposits either via standard transfers with a BSB and account number, by an Osko transfer or with a PayID. Osko and PayID transfers allow you to make and receive deposits in near real-time across banking institutions.

• How do I access online banking?

  If you would like to register for Internet Banking, please contact us on 1300 654 822. 
  
  If you have any further enquiries, you can contact us online or call our friendly consultants on 1300 654 822.