BSB 704-191
Lady-on-laptop-change-password-Hero

Manage Passwords

Forgotten your password or locked out of Internet Banking? Follow our step-by-step guide to reset your password quickly and easily.

Our top password security tips

  • Change your passwords regularly

    Use different passwords for each account/service. For security reasons, your password must not relate to any readily accessible information such as your name, birth date or sequential number patterns.

  • Keep your passwords confidential

    One of the most essential ways to protect your personal details online is to ensure your passwords are highly secure.

  • When selecting a password, complex is best!

    Your password must be a minimum of 8 characters and contain at least one character from all of the following groups: upper case letters, lower case letters, numbers and special characters (only accepted: ~!@#$%*^_+(){}[]:;,./?\|). Your password must not contain more than 2 repeated characters or be the same as your old password.

  • Never access Internet Banking or the Bank First App using an unknown WiFi connection such as at a public library or café

    These connections are often unsecure, increasing the risk of hackers intercepting your passwords and data.

Reset your Internet Banking password

If you have forgotten your Internet Banking password, follow these steps to reset your password online.

  1. Go to our Internet Banking login page > click Forgot your password? 

  2. Enter your member number and date of birth. 

  3. Select Next > then click to get an SMS One Time Password.

  4. Enter your SMS One Time Password and your new Internet Banking password. 

  5. Login to Internet Banking. 

If you do not receive you SMS One Time Password please contact us.

Note: To reset your password, you will be required to have SMS One Time Password registered on your account.  Find out how to Register for SMS One Time Password.

 

Change your existing Internet Banking password

If you know your existing password, follow these steps to reset your password online:

  1. Login to Internet Banking > select Settings > select Change Password.

  2. To reset your password, you will be required to have SMS One Time Password registered on your account.

  3. Enter your existing and new password.

Please note: All passwords are case sensitive. Make sure that you enter carefully and correctly. To register for SMS One Time Password, please contact us.

Frequently asked questions

  • Your password must be a minimum of 8 characters and contain at least one character from all of the following groups:

    • Upper case letters

    • Lower case letters

    • Numbers

    • Special characters (only accepted: ~!@#$%*^_+(){}[]:;,./?\|)

    Your password must also not contain more than 2 repeated characters or be the same as your old password.

    For security reasons, your password must not relate to any readily accessible information such as your name, birth date or sequential number patterns. If it does, you may be liable for unauthorised transactions.

  • If you do not receive you SMS One Time Password please contact us.

  • You will automatically be registered for SMS One Time Password when you set up Internet Banking.

    Alternatively, contact us for a friendly Member Service Consultant to help you register for SMS One Time Password.

  • After 10 minutes of inactivity, you will be logged out automatically and prompted to verify your password for security purposes.

  • If your password has been stolen please contact us immediately.

  • Some browsers prompt you to save your Internet Banking password when logging on to Internet Banking.

    For security reasons, we recommend you never use this feature to store your Internet Banking password.

    This is important especially when using a public or shared computer as someone else could access your personal information without your knowledge.

    For instructions on how to stop this or manage your passwords, please refer to the below browser help sections for specific instructions:

    Please note, browser versions may vary so you may need to seek further information through the above resources.

How we protect you

While we have many security and privacy measures in place to deter fraudsters from accessing your banking details, online security is a team effort.

Find out more