Manage Passwords
Our top password security tips
Change your passwords regularly
Use different passwords for each account/service. For security reasons, your password must not relate to any readily accessible information such as your name, birth date or sequential number patterns.Keep your passwords confidential
One of the most essential ways to protect your personal details online is to ensure your passwords are highly secure.When selecting a password, complex is best!
Your password must be a minimum of 8 characters and contain at least one character from all of the following groups: upper case letters, lower case letters, numbers and special characters (only accepted: ~!@#$%*^_+(){}[]:;,./?\|). Your password must not contain more than 2 repeated characters or be the same as your old password.Never access Internet Banking or the Bank First App using an unknown WiFi connection such as at a public library or café
These connections are often unsecure, increasing the risk of hackers intercepting your passwords and data.
Reset your Internet Banking password
If you have forgotten your Internet Banking password, follow these steps to reset your password online.
Go to our Internet Banking login page > click Forgot your password?
Enter your member number and date of birth.
Select Next > then click to get an SMS One Time Password.
Enter your SMS One Time Password and your new Internet Banking password.
Login to Internet Banking.
If you do not receive you SMS One Time Password please contact us.
Note: To reset your password, you will be required to have SMS One Time Password registered on your account. Find out how to Register for SMS One Time Password.
Change your existing Internet Banking password
If you know your existing password, follow these steps to reset your password online:
Login to Internet Banking > select Settings > select Change Password.
To reset your password, you will be required to have SMS One Time Password registered on your account.
Enter your existing and new password.
Please note: All passwords are case sensitive. Make sure that you enter carefully and correctly. To register for SMS One Time Password, please contact us.
Frequently asked questions
Your password must be a minimum of 8 characters and contain at least one character from all of the following groups:
Upper case letters
Lower case letters
Numbers
Special characters (only accepted: ~!@#$%*^_+(){}[]:;,./?\|)
Your password must also not contain more than 2 repeated characters or be the same as your old password.
For security reasons, your password must not relate to any readily accessible information such as your name, birth date or sequential number patterns. If it does, you may be liable for unauthorised transactions.
How we protect you
While we have many security and privacy measures in place to deter fraudsters from accessing your banking details, online security is a team effort.