Manage Passwords

Frequently asked questions

• What are the password requirements?

  Your password must be a minimum of 8 characters and contain at least one character from all of the following groups:

  • Upper case letters

  • Lower case letters

  • Numbers

  • Special characters (only accepted: ~!@#$%*^_+(){}[]:;,./?\|)

  Your password must also not contain more than 2 repeated characters or be the same as your old password.

  For security reasons, your password must not relate to any readily accessible information such as your name, birth date or sequential number patterns. If it does, you may be liable for unauthorised transactions.

• I didn't get an SMS with my One Time Password?

  If you do not receive you SMS One Time Password please contact us.

• How do I register for SMS One Time Password?

  You will automatically be registered for SMS One Time Password when you set up Internet Banking.

  Alternatively, contact us for a friendly Member Service Consultant to help you register for SMS One Time Password.

• I get the message 'your connection has timed out or been cancelled. Please re-enter your password'.

  After 10 minutes of inactivity, you will be logged out automatically and prompted to verify your password for security purposes.

• My password has been stolen. What do I do?

  If your password has been stolen please contact us immediately.

• How do I stop my browser from saving my Internet Banking password?

  Some browsers prompt you to save your Internet Banking password when logging on to Internet Banking.

  For security reasons, we recommend you never use this feature to store your Internet Banking password.

  This is important especially when using a public or shared computer as someone else could access your personal information without your knowledge.

  For instructions on how to stop this or manage your passwords, please refer to the below browser help sections for specific instructions:

  • Google Chrome

  • Safari

  • Microsoft Edge

  • Mozilla Firefox

  Please note, browser versions may vary so you may need to seek further information through the above resources.