Deceased estates
Losing a loved one is a stressful time
While you’re grieving your loss we’re here to help you manage the banking side of things.
Let us know
It's important that you, or your nominated representative, contact us as soon as possible.
What happens next?
We will begin the process to finalise the Member’s account/s, supporting and guiding you through this process.
What does it all mean?
A guide to help you understand key terms you will hear throughout this process.
FAQs
You will have questions along the way. Find answers to the most commonly asked questions.
Let us know
While you’re dealing with your loss, banking will be the last thing on your mind. However, it’s important that you, or your nominated representative, contact us as soon as possible.
If your loved one or you have a solicitor, you should also contact them.
The process
What happens to the Member's account?
Account type | Process |
---|---|
Cards | All card access to the account will be cancelled. |
Individual loans, Credit Cards or Overdrafts | Any available credit may be used to clear any outstanding debt on credit card and/or overdraft facility. |
Joint loans, Credit Cards or Overdrafts | Joint personal loan and mortgage loans will continue to operate unchanged, if this is likely to result in any ongoing hardship issues, please contact us. We will talk you through any changes to your joint credit card and/or overdraft facilities (we may be able to convert these facilities into the surviving account holder’s). |
Cheque facility | Cheque facility will be cancelled. |
Insurance | Please contact the deceased’s insurance provider to ensure coverage for their assets remains in place. |
Direct Debits | These will be cancelled and a message returned to the debiting company notifying them that the account is frozen. |
What does it all mean?
A guide to help you understand key terms you will hear throughout this process.
Frequently asked questions
You may have questions along the way. We have summarised the most frequently asked questions with responses.
If your question isn’t listed and you need help or if you are having difficulty with any part of this process, please don’t hesitate to contact our team on 1300 654 822.
Additional resources
There are many different services available to support you through the loss of a loved one.
Australian Centre of Grief and Bereavement
Find support in dealing with grief and bereavement. Call 1300 664 786.
Births, deaths and marriages registries
Apply for a death certificate, change your name or search your family history.
Australian Taxation Office (ATO)
Advise the ATO and provide them with the name of the executor or administrator. Call 13 28 65.
This information does not take into account your objectives, financial situation or needs. Therefore, you should firstly consider the appropriateness of this information and refer to the Terms and Conditions or the relevant Product Disclosure Statement (PDS) before acquiring a product.