Our people and our acknowledgement

Our people are the voices you hear when Members call our Contact Centre.

We don't have a large offshore (or outsourced) call centre. But that also means we don't have a pool of people standing by, who we can bring in to pick up the phones in what can be periods of unpredicted spikes in Member phone calls or unexpected sickness.

At Bank First, we're also proud of our Acknowledgement of Country which was developed in partnership with Evolve Communities and the artwork we use commissioned from the talented Merindah-Gunya, a proud Peek and Kirrae Whurrong woman of the Naar nation based in south-western Victoria.

For the 2024 AGM, we asked members of our Call Centre team to put their voices, the voices our Members hear when they call us, to the acknowledgement to be played at this year's Annual General Meeting.

It's such a beautiful piece, that we decided to share it more widely.

Thank you Aleks, Dan, Emily, Gill, Janani, Melissa, Olivia and Shaun.

Our contact centre can be a source of frustration for Members when call volumes are high - but that frustration is never with our people.